Return Policy

 

RETURN POLICY:

If you receive a damaged or faulty product, you must notify us within 24 hours after you receive the item. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition and in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from.

 

If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.

 

We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative service.

 

If you choose an item by your fault or change your mind, for Free Postage listings, we’ll charge 25% of the total amount as a re-stocking fee(For freight listing is 20%), which includes the original postage and handling fee. After we receive your parcel and check the conditions of it, if all is good, we’ll refund you 80% of the total amount; for freight listings, we won’t refund Postage and we’ll charge 20% of the item price as a restocking fee.

 

Unless damaged or faulty, toilet or toilet seat is not accepted for return or replacement.

 

Cabinet, cupboards, pantries and related panels’ return or replacement will not be supported after assembling or installation.

 

WHEN do items need to be returned by?

 

We only accept returns within the 30 day return period. If a return older than 30 days reaches our warehouse, Home DEC cannot accept the returned items and cannot give a refund under this Return Policy.

 

Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 20%(25%) re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders canceled while in transit.

 

WHEN will I get my refund?

 

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Home DEC to your payment services provider (for example your credit card supplier).

 

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.